Analysis of Harrah’s Entertainment Case: Rewarding Our People

Chris Martin BADM 7070 11/23/12 Harrahs Entertainment, Inc. recognise Our People Marilyn Winn faces a tough challenge to improve employee satisfaction and motivating in a struggling economy that has just experienced the 9/11 disaster. Many of Harrahs employees timbre that the incentive program that Winn has apply sets goals that are too aggressive while others feel a hotshot of entitlement for the bonuses.Both of these cases do not help Winn improve employee motivation and customer service. Winn involve to find a way to revise the employee quits program that she has implemented to turn out turnover, improve employee motivation, and, ultimately, improve customer satisfaction. In order to get employees at Harrahs motivated, Winn should implement an employee drop box for any feedback of the current reward system or innovative ideas on how the system could be changed.The take aim of this drop box would be to send a message to the employees that Harrahs values its employees opin ions and cares about its employees. If employees feel that they have a think regarding the development of the system, it will lead to better satisfaction with the system general and thus be more than likely to motivate them to better religious service Harrahs customers. This feedback system could also improve turnover, as employees would feel more valued by the company.Winn could also customize current system to puddle employees the option to receive vouchers that are worth more than the cash reward. By getting a physical reward, employees are less likely to feel entitled to the reward. Implementing these two plans could greatly improve employee satisfaction and could help to get hold of Harrahs most important goal customer service.